Help
Getting started, without guesswork.
Short pages, written from what the app actually does. If one of them does not solve it, the last line of every page tells you how to reach a person.
Getting started
In order. If you do these six things you have a working desk.
- Installing OleaDesk on Windows
The download, what Windows will say about the publisher, and how updates reach you. - Connecting your inbox
Every provider, including the app password step that Gmail, Yahoo and iCloud need. This is the one part of setup with any friction in it. - How the assistant learns to write as you
What it reads, what that means for your mail, how your edits teach it, and the check it runs on every number before you see a draft. - Building your first agent
What to put in the brief, why specific beats broad, and how many buyers to expect a week. - Your first outreach
Releasing buyers, reading the sequence, approving the first sends, and what to expect back. - Reopening the conversations that went quiet
The warmest buyers you have are already in your inbox. Usually the fastest first win in the product.
Running your desk
The day to day, once it is set up.
- Where your decisions live
The four places anything waiting on you can be, and the five-minute routine that covers them. - What happens when a buyer replies
The sequence stops, the intent is read, and the conversation becomes yours. What the assistant will not do next. - Sending small on purpose
Why volume destroys a sending reputation, what the desk does to protect yours, and the two things that stay in your hands.
Account, billing and data
The answers people want in writing.
- Plans, billing and the founding offer
What the trial gives you, what each plan does, paying by card or transfer, cancelling, and what happens when a plan ends. - Your data, backups, and what leaves your machine
Where your mail lives, exactly what reaches our servers, saving a backup, and moving to a new computer. - When something is not working
The honest list of what is most likely to slow you down, and what to do about each.
Still stuck?
Write to hello@oleadesk.com and a person answers, usually the founder, within one business day. Say what you were doing, what you expected, and what happened instead, and we will take it from there.