Anti-abuse
What we do about misuse of OleaDesk, and how to tell us if you have received something you shouldn't have.
Last updated 25 July 2026
If you received an email you did not want
Email us and we will add your address to a permanent suppression list that no customer can send through, and tell you which customer contacted you so you can deal with them directly. You do not have to be a customer for us to act, and we will not ask you to justify the request.
What we monitor
- Bounce and complaint rates per account.
- Sending patterns that suggest an imported bulk list rather than researched buyers.
- Attempts to bypass the approval gate or the daily caps.
What we do about it
First a conversation, because most problems are a misunderstanding of how the product is meant to be used. Persistent or deliberate abuse ends the account. We would rather lose a customer than become the tool that put a hundred exporters into spam folders.
Reporting
Write to us with the message headers if you have them. We respond to abuse reports before anything else in the inbox.
Contact
hello@oleadesk.com. A person reads it, and abuse reports are answered before anything else.